Privacy Policy

1. Introduction

At Chaithanya Rao Vedic Astrology & Tarot ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you use our website and services.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Personal Information: Name, email address, phone number, and date of birth when you book a consultation or contact us.
• Birth Details: Date, time, and place of birth provided for astrological readings and birth chart analysis.
• Consultation Information: Questions, concerns, and topics you wish to discuss during consultations.
• Payment Information: Transaction details when you make payments (actual payment processing is handled by secure third-party providers).

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, and other interaction data.
• Device Information: Browser type, device type, operating system, and IP address.
• Cookies and Similar Technologies: We use cookies to enhance your experience (see Cookies section below).

2.3 Free Tools and Horoscope Data

When you use our free tools (horoscopes, nakshatra finder, compatibility checker):

• The zodiac sign you select is processed locally in your browser and is not stored on our servers.
• No personal birth data is collected from free horoscope tools.
• Session preferences (like dismissed banners) are stored locally in your browser's session storage.

3. How We Use Your Information

We use your information to:

• Provide astrology and tarot reading services
• Create and analyze birth charts (Kundli)
• Schedule and conduct consultations
• Send booking confirmations, reminders, and follow-ups
• Process payments and maintain records
• Improve our services and website functionality
• Respond to your inquiries and support requests
• Send service updates (with your consent)

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Secure HTTPS encryption for all data transmission
• Limited access to personal data on a need-to-know basis
• Secure storage of consultation records and birth charts
• Regular review of security practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

• Consultation Records: Stored for 2 years after your last consultation, unless you request deletion sooner.
• Birth Chart Data: Retained for the duration of our service relationship to enable follow-up consultations.
• Payment Records: Retained as required by tax and accounting laws.
• Communication Records: Email correspondence retained for 1 year.

6. Session Recordings

• Consultation sessions may be recorded only with your explicit consent.
• Recordings are shared only with you via secure link.
• Recordings are deleted after 30 days unless you request retention.
• We do not use recordings for any purpose other than providing them to you.

7. Cookies and Tracking

What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

Cookies We Use:

• Essential Cookies: Required for basic website functionality.
• Preference Cookies: Remember your settings (like dismissed promotional banners).
• Analytics Cookies: Help us understand how visitors use our website (anonymized data).

You can control cookies through your browser settings. Disabling cookies may affect some website features.

8. Third-Party Services

We use the following third-party services:

• Cal.com: For appointment scheduling. Their privacy policy applies to booking data.
• Google Meet/Zoom: For video consultations. Their respective privacy policies apply.
• Payment Processors: For secure payment processing. They have their own privacy and security policies.

We are not responsible for the privacy practices of third-party services. We encourage you to review their policies.

9. Your Rights

You have the right to:

• Access: Request a copy of your personal data we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request your data in a commonly used format.
• Withdraw Consent: Withdraw consent for data processing at any time.
• Opt-Out: Opt out of marketing communications.

To exercise these rights, contact us at hello@chaitanyarao.com. We will respond within 30 days.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. Consultations for minors must be arranged by a parent or legal guardian.

11. International Data Transfers

Your information may be stored and processed in India or any country where our service providers operate. By using our services, you consent to the transfer of information to countries that may have different data protection rules.

12. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email or website notification.

13. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your personal data, please contact us:

• Email: hello@chaitanyarao.com
• Website: www.chaitanyarao.com/contact